Director of Rooms

Allow your leadership skills to flourish at our award-winning historic boutique hotel & estate as Director of Rooms.

Director of Rooms will assign, instruct Housekeeping and Front office team members in details of work.

  • Observe performance and encourage improvement.

  • Monitor hotel occupancy and make staffing adjustments accordingly.

  • Supervise, review cost and inventory controls for Rooms division.

  • Lead and communicate with management concerning prioritized business initiatives.

  • Create and sustain a culture of excellence, and succession that employees can buy into that drives employee satisfaction

  • Director of Rooms will oversee guest experience programs and metrics, using them to drive forward different departmental initiatives

  • Be involved in the process of identification, recruitment and hiring.

Qualifications:

  • Minimum of 3 years of experience in Hotel Operations management

  • Ability to work independently, and within a team environment interchangeably

  • Rooms management experience

  • Exceptional management skills with a proven record of accomplishment in mentoring and leading successful teams

  • Proficient technical skills that include being able to navigate all different types of hospitality industry Information Systems (PMS, POS,

Job Type: Full-time

Experience:

  • hotel management: 3 years (Preferred)

Benefits offered:

  • Paid time off

  • Health insurance

  • Employee discounts

  • Workplace perks such as food/coffee and flexible work schedules

  • Others


Bellhop

Overview and Responsibilities:

  • Greet all guests with a smile and welcome them

  • Provide our guests with efficient, friendly and thoughtful service

  • Provide the first and last impression the guests will have of Antrim 1844 Country House Hotel

  • Assist in loading and unloading baggage to and from vehicles

  • Ensure safe custody and transportation of all guests' luggage within the hotel and avoid any damage to guests' and hotel property.

  • Responsible for informing guests about their guestroom and the guestroom amenities

  • Explain features of the room, such as operation of television, night-lock etc...

  • Assist in maintaining cleanliness of hotel lobbies and reports needed repairs.

  • Perform personal services such as delivering messages and packages/parcel, running errands.

  • Handles any guest complaints or problems promptly and to ensure that all resolved / unresolved incidents are reported to your Supervisor.

  • Be security conscious with respect to guests, staff and hotel property/welfare and to report suspicious circumstances to your Supervisor.

  • Work as a team member to ensure our guests have the best possible experience

Job Type: Full-time

Experience:

  • Customer Service: 2 years (Preferred)

Benefits offered:

  • Health insurance

  • Paid time off

  • Employee discounts

  • Workplace perks such as food/coffee and flexible work schedules

  • Others



Front Desk Agent/ Night Auditor

Job Description:

Front Desk agent/Night Auditor reconciles all the day’s financial activities, makes corrections as needed, and ensured the accuracy of those records. Front desk Agent/Night Auditor is required to be professional, hands-on and very pleasant, even in the event of adversity. They greet guests and provide registration; answering phone calls, making room and dinner reservations, meeting and exceeding the customer's expectations.

Duties and Responsibilities:

  • Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the hotel’s financial and accounting records

  • Manage the registration process.

  • Ask for identification and ensure that the provided credentials are accurate.

  • Handle guest check-ins and check-outs appropriately.

  • Manage accurate accounting of all rooms.

  • Provide guests with room keys

  • Take room and dinner reservations over the telephone, through emails and in person.Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions.

  • Refer guests to appropriate departments to resolve complaints or provide suggestions.

  • Compute bills and take payments.

  • Provide guests with directions around the hotel.

  • Provide our guests with an exemplary customer service experience.

  • Additional responsibilities as required.

Qualifications:

  • Strong communication skills in English, both written and verbal essential.

  • Ability to work in a fast paced, multi-tasking work environment.

  • Demonstrate strong customer service skills.

  • Highly motivated individual.

  • Ability to work all shifts, including weekends, evenings and holidays.

  • Experience in PMS/Reservations software, Google Apps, Knowledge of computers and computer programs helpful; strong sales and diverse customer service backgrounds are strongly encouraged to apply.

  • Previous Hotel experiences a plus.

  • Accounting experience helpful.

  • Background screen required.

Job Type: Full-time

Experience:

  • Customer Service: 2 years (Preferred)

Benefits offered:

  • Paid time off

  • Health insurance

  • Employee discounts

  • Workplace perks such as food/coffee and flexible work schedules

  • Others

Maintenance Supervisor

Essential Duties & Responsibilities

  • Manage, lead select, train, evaluate, counsel and discipline maintenance staff in accordance with company policy.

  • Maintain employee records concerning attendance, punctuality and performance.

  • Determine the labor needs and adjust staffing levels; prepare daily checklist for maintenance.

  • Hold regular staff meetings to communicate information and update and listen to staff concerns or comments.

  • Provide guidance and motivation to maintenance staff.

  • Works with outside vendors on projects; obtaining quotes and purchasing services and parts for project completion

  • Perform and direct operations for the exterior and interior of the facilities including electrical, refrigeration, plumbing, heating & cooling, structural and other maintenance work to maintain the property in an optimum and efficient condition.

  • Ensure that all distribution systems for electricity, water, gas and other systems are maintained as appropriate.

  • Schedule all work to be done at a minimum of inconvenience to guests.

  • Conduct continuous inspections of the building, grounds, and public areas to ensure compliance with OSHA, fire & safety laws, and company standards and regulations correcting any potential safety hazards or cleanliness issues.

  • Possess complete knowledge and keep current on the emergency procedures for the property.

  • Manage and oversee preventative maintenance programs for guest rooms, public areas, hotel-equipment and carpet care.

  • Maintain work areas and equipment in a clean and well-organized manner, ensuring equipment operating logs are up to date.

  • Communicate effectively with all hotel staff to ensure smooth delivery of services.

  • Stay in touch with the Front Desk regarding guest needs that arise during the shift.

  • Conduct inventory, order and regulate hotel supplies.

  • Other duties as assigned.

Job Type: Full-time

Experience:

  • Maintenance: 3 years (Preferred)

License:

  • Driver's License (Required)

Benefits offered:

  • Paid time off

  • Health insurance

  • Employee discounts

  • Others